Privacy Policy

Chai Privacy Policy

Effective date 21/12/2018

Chai own and operate this website/app. Please contact us if you have any questions or feedback about this Privacy Statement

What’s the point of this Privacy Statement?

This Privacy Statement tells you how we deal with your “personal data” (i.e. technical term for information about any identified or identifiable living person). Please read on to find out what kinds of personal data we collect, how we use and protect it, who we share it with, how long we keep it for and how you can access and rectify it.

1. Please do not use our website or apps unless you are completely happy with this Privacy Statement.

Might the Privacy Statement change?

2. It may well do. Whenever we have updated our Privacy Statement, we will alert you via email. Please take that opportunity to re-read it. We will assume you agree to the revised Privacy Statement if you use the website or apps after the effective date shown at the top of the Privacy Statement.

What personal or other data do we collect?

3. We collect and store the information which you give us via forms on our website or apps – such as your name, address, email address, phone number (“contact data”) – or when communicating with us by email, or in some other way.
4. We also collect and store your IP address (“customer behaviour data”) to improve your shopping experience by suggesting suitable products for you, based on previous recipes looked at.
5. Under GDPR, we will use the lawful basis of “contractual”, where we use contact, survey, or customer behaviour data for marketing reasons, the lawful basis will be “consent”, or “legitimate interest”. If you would like further information, please contact us using the details within this privacy statement.

How do we use your personal data?

6. We use “contact data” to provide our services: e.g. send service messages, communicate to you about your account.
7. We may use your IP address to recognise you when you visit or return to our website or apps. This allows us to track anonymised traffic and usage patterns, prevent or detect fraud and help us improve our service.

See below the Privacy Statement.

8. We may use information we collect on you to recommend you recipes and to improve our service for you and other customers.

How do we protect personal data?

9. Security is a high priority for us. We take appropriate precautions to protect personal data. We will make every effort to look after your data and treat it with the respect it deserves.

To whom do we disclose personal data?

10. We may allow access to your personal data by third parties who supply us with a service. Examples include, website hosts, content delivery networks and businesses which assist us in undertaking communications, monitoring, testing or improving our website
11. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority.

How to access and control your information?

12. You have the right to request a copy of your information, to rectify your information, to opt out from marketing communications and to request the deletion of your information. Below, we describe the processes for making these requests.
13. Update/rectify your information: You can easily correct/change the following personal information on “Profile Settings” page by logging in to your account on our app:

  • first name and last name
  • phone number
  • email address
14. Access your information: You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law.
15. Delete your information: You have the right to request to delete all the personal data that we hold about you.
16. If you wish to contact us about anything to do with your data and Chai Cooking, please contact us:
17. For information about your rights under UK data protection laws, see the website of the UK Information Commissioner.